HSNEGA COVID-19 Updates

The Humane Society of Northeast Georgia (HSNEGA) takes the current situation regarding coronavirus disease (COVID-19) very seriously. Please see below for HSNEGA’s current response to COVID-19. The information listed below is displayed in chronological order with the most current response listed first and the rest displayed in descending order.


NEW HEALTHY PET CLINIC CHECK-IN PROCEDURES EFFECTIVE SEPT 8, 2020

  • Walk-in appointments are on a first-come, first-serve basis.
  • Check-in opens at 8:30 am. The Wellness Clinic’s first appointment is at 9:30 am.
  • HSNEGA reserves the right to stop sign-ins early if we have reached our client capacity for the day and limits 2 pets per family per visit.
  • Please arrive at your earliest convenience as walk-in appointments have been booking up by midmorning.
  • When you arrive, please leave your pet(s) in the car and form a line to the left of the Healthy Pet Clinic entrance. Signs are on display to guide you to the designated check-in area.
  • A customer care team member will check you in. Please note, your appointment time may be later than your arrival. If so, you will receive an appointment card with your available appointment time.
  • Once you are checked-in, please return to your vehicle and a vet assistant will retrieve your pet(s) from your car. If you have a later appointment time than your initial arrival and leave the HSNEGA campus, upon return, please pull into one of the 15 numbered parking spots. Call the phone number listed on the sign to let the customer care team know you are back for your appointment. A customer care team member will take down your parking spot number and an available vet assistant will retrieve your pet(s) from your car.
  • Your pet(s) will be examined and our vet will call you to discuss any issues or concerns.
  • A Customer Care Specialist will call you to check you out over the phone. Payment by credit or debit card is preferred. HSNEGA does not accept American Express or payment by check.
  • A vet assistant will return your pet(s) to your car.
  • If your pet(s) needs services and you have begun experiencing symptoms of COVID-19 (coronavirus) such as fever, coughing and/or shortness of breath, or have/may have been exposed to coronavirus, we kindly ask you find an alternative ride for your pet(s) to the HPC.

Thank you for choosing the HSNEGA Healthy Pet Clinic. We look forward to serving you and your pets. For more information about the Healthy Pet Clinic’s updated policies and procedures click HERE.

Updated as of August 8, 2020


HEALTHY PET CLINIC “WALK-IN ONLY” & NEW HOURS EFFECTIVE AUG 4, 2020

Starting August 4, 2020, the Healthy Pet Clinic will be back to operating as a walk-in only clinic and will be able to fulfill four “walk-in” clients (no more than two pets per client) per hour. The walk-in appointments are on a first-come, first-serve basis and can be scheduled for a later time than when you arrive if walk-in appointments are full for that hour. Please arrive at your earliest convenience as walk-in appointments have been booking up by midmorning. Please note the HPC lobby will also remain CLOSED to general foot traffic.

Healthy Pet Clinic hours starting August 4, 2020
Monday: CLOSED
Tuesday: 9:30 am-5:30 pm*
Wednesday: 9:30 am-5:30 pm*
Thursday: 9:30 am-5:30 pm*
Friday: 9:30 am-5:30 pm*
Saturday: 9:30 am-2:30 pm
*CLOSED for lunch from 12:30-1:15 pm.

Thank you for choosing the HSNEGA Healthy Pet Clinic. We look forward to serving you and your pets. For more information about the Healthy Pet Clinic’s updated policies and procedures click HERE.

NOTE: Clinic dates can be subject to change due to staffing issues.

Updated as of August 3, 2020


ADOPTION CENTER UPDATE

Check-in is now inside next to the Adoption Center front desk. The Adoption Center doors will be open Tuesday-Sunday 12-6 pm with the last adoption to be processed at 5:30 pm.

When you arrive, please proceed to the check-in station inside the Adoption Center to the left of the front desk. Face masks or coverings are required while inside the Adoption Center. Masks will be available at the check-in station but we highly encourage you to bring your own.

Once checked-in, a member of the Customer Care Team will alert an adoption counselor. If possible, please have an idea of which rescues(s) you are interested in adopting, prior to your arrival. All of HSNEGA’s adoptable rescues can be viewed in real-time at HSNEGA.org/adopt.

If there is more than one family/potential adopter checked-in, social distancing waiting areas have been set up for your convenience until an available adoption counselor is ready to assist you.

Thank you for your patience and understanding as we continue to update policies and procedures during our phases of reopening. We hope you and your family continue to stay healthy and safe during these uncertain times.

Updated as of July 14, 2020


HEALTHY PET CLINIC ALLOWING LIMITED “WALK-IN” APPOINTMENTS EFFECTIVE JULY 1

Thank you to everyone who submitted an appointment request to HSNEGA’s Healthy Pet Clinic. The HSNEGA Customer Care team is working to fulfill submitted appointment requests through July. Please note the Healthy Pet Clinic will not be taking any new appointment requests at this time. We thank you for your patience and understanding.

Starting July 1, 2020, in addition to prescheduled appointments, the Healthy Pet Clinic will fulfill two “walk-in” clients (no more than two pets per client) per hour. The Healthy Pet Clinic hours of operation starting Wednesday, July 1, 2020 are listed below. Please note the Healthy Pet Clinic lobby will remain CLOSED to general foot traffic.

Healthy Pet Clinic hours July 1-31, 2020
Monday: 8:30 am-4:30 pm*
Tuesday: 9:30 am-5:30 pm*
Wednesday: CLOSED (spay/neuter only)
Thursday: 8:30 am-4:30 pm*
Friday: 9:30 am-5:30 pm*
Saturday: 8:30 am-4:30 pm*
*CLOSED for lunch EVERY DAY from 12:30-1 pm

For more information on Healthy Pet Clinic services click HERE. Thank you for choosing the HSNEGA Healthy Pet Clinic. We look forward to serving you and your pets.

Updated as of July 1, 2020


ADOPTIONS OPEN TO LIMITED FOOT TRAFFIC

NOW OPEN to LIMITED public foot traffic TUESDAY-SUNDAY 12-6 pm. Three families will be allowed inside at a time. A social distancing waiting area has been set up outside the Adoption Center.

A member of the Customer Care team will notify you when you are able to enter the Adoption Center. Facemasks are REQUIRED while inside the Adoption Center. Face masks will be available but we kindly encourage you to bring your own if you have one.

Thank you for your patience and understanding! The rescues can’t wait to meet you! To see all of HSNEGA’s adoptable rescues click HERE.


CATURDAY MEOWout Adoption Special, $19 off adoption fees for cats and kittens June 25-26

Adoption Center open to limited foot traffic

WHEN YOU ARRIVE:

  • When you arrive, please proceed to benches to the right of the Adoption Center door. We will be using the side door for entry. Please proceed to the next available waiting area to the right of the Adoption Center door. Please be aware the next available waiting area may be on the side of the building.
  • Please practice social distancing by leaving a minimum of six feet between you and your fellow adopters while outside and inside the Adoption Center. The waiting area has been set up to allow social distancing for your safety and convenience.
  • Three families will be allowed inside HSNEGA’s Adoption Center at a time. A member of the Customer Care team will notify you when you are able to enter the Adoption Center. Facemasks are REQUIRED while inside the Adoption Center. Masks will be available but we kindly encourage you to bring your own if you have one.
  • NO APPOINTMENT is needed for the CATURDAY MEOWout Adoption Special, June 25-26. Adoptions will be on a first come first serve basis from 10 am-5 pm with the last adoption to be processed at 4:30 pm.
  • Adoption fees for cats and kittens are $19 off during the CATURDAY MEOWout Adoption Special. To view all of HSNEGA’s adoptable felines before you arrive or while you wait visit HSNEGA.org/adopt.
  • All cat and kitten adoptions during the CATURDAY MEOWout Adoption Special will include a special gift. PLUS you will be entered to win a PAWesome gift basket (feline adoptions only)!!

We thank you for your patience and understanding. The 50+ cats and kittens are excited to meet YOU! AND DON’T FORGET, tell ‘um CatMan Bob sent ya’!!

Updated as of June 25, 2020


HSNEGA IS BY APPOINTMENT ONLY WITH LIMITED SERVICES

HSNEGA’s Healthy Pet Clinic offering limited services by appointment only.

  • A maximum of two pets can be seen per appointment.
  • Appointment times are limited and on a first-come basis.
  • If you have a litter of 2 or more puppies or kittens that need vaccines, please email Appointments@HSNEGA.org to arrange an appointment for your litter.

HPC APPOINTMENT FORM

PLEASE NOTE: Our team will do our best to accommodate your day/time request, however, please note that in order to do so, appointments may be booked out 2-4 weeks.

WHEN YOU ARRIVE:

  • Pull into one of the 10 numbered spaces across from the HPC door and call the number on the sign.
  • A Customer Care Specialist will check you in over the phone.
  • A Vet Assistant will retrieve your pet(s) from your car.
  • Your pet(s) will be examined and our vet will call you to discuss any issues or concerns.
  • A Customer Care Specialist will call you to check you out over the phone. Payment by credit or debit card is preferred. HSNEGA does not accept American Express or payment by check.
  • A Vet Assistant will return your pet(s) to your car.

HSNEGA’s Spay/Neuter Center is now accepting new appointments.
SPAY/NEUTER INFORMATION

WHEN YOU ARRIVE:

  • Please leave your pet in the car and line up outside of the Healthy Pet Clinic while abiding by social distancing guidelines. Six-foot markers have been laid out on the sidewalk for your convenience.

The Adoption Center is by APPOINTMENT ONLY and CLOSED to public foot traffic.
Please fill out an adoption appointment form if you are interested in adopting any of the adoptable rescues displayed below.
ADOPTION APPOINTMENTS
For questions regarding the adoptable rescues (size, temperament, etc.) please email, Adopt@HSNEGA.org.

**Please do not call the Adoption Center as we are closed to the public.

Updated as of June 5, 2020


HSNEGA PLANS TO REOPEN BY APPOINTMENT ONLY MAY 19, 2020

The Adoption Center is by APPOINTMENT ONLY and CLOSED to public foot traffic.
Please fill out an adoption appointment form if you are interested in adopting any of the adoptable rescues displayed below.
ADOPTION APPOINTMENT FORM
For questions regarding the adoptable rescues (size, temperament etc.) please email, Adopt@HSNEGA.org.

**Please do not call the Adoption Center as we are closed to the public.

HSNEGA’s Healthy Pet Clinic offering limited services by appointment only.

  • A maximum of two pets can be seen per appointment.
  • Appointment times are limited and on a first-come basis.
  • If you have a litter of 2 or more puppies or kittens that need vaccines, please email Appointments@HSNEGA.org to arrange an appointment for your litter.

HPC APPOINTMENT FORM

PLEASE NOTE: Our team will do our best to accommodate your day/time request, however, please note that in order to do so, appointments may be booked out 2-4 weeks.

WHEN YOU ARRIVE:

  • Pull into one of the 10 numbered spaces across from the HPC door and call the number on the sign.
  • A Customer Care Specialist will check you in over the phone.
  • A Vet Assistant will retrieve your pet(s) from your car.
  • Your pet(s) will be examined and our vet will call you to discuss any issues or concerns.
  • A Customer Care Specialist will call you to check you out over the phone.
  • A Vet Assistant will return your pet(s) to your car.

Updated as of May 14, 2020


TENTATIVE REOPEN NOTICE

HSNGEA plans to reopen May 19, 2020.

At this time, HSNEGA plans to reopen TENTATIVELY on May 19, 2020, with limited services.

The HSNEGA leadership team is closely monitoring the effects COVID-19 is having on our community and is aware Hall County is now classified as a COVID-19 hot spot. Please note, if the planned reopening date changes, it is whole-heartedly with the community’s safety in mind.

HSNEGA will continue to adapt and evolve to fit the needs of our community and the homeless animals in our care. Please keep an eye out here for more information on how HSNEGA’s services will be modified to continue to keep you, our community, our team and the animals in our care safe during this global health crisis.

Thank you for your understanding. We hope your family is healthy and safe during these unprecedented times.

Updated as of April 29, 2020


HSNEGA’s Healthy Pet Clinic offering limited refill services by appointment only.

Appointments are available on April 16, 23 and 30 between 9 am-4:30 pm. Make an appointment to refill your pet’s prevention by emailing RX@HSNEGA.org.

Please note, clients/patients must,

  • be up-to-date on their Rabies vaccine.
  • have had a Healthy Pet Exam at the HPC within the last year.
  • have had a negative heartworm test within the last year if heartworm prevention is needed.
  • have a current weight on file.
  • already be an HPC client.

Each appointment will be approximately 30 minutes. Clients are allowed to pay over the phone or with cash/card during the appointment. For your safety and the safety of the HSNEGA team and others in the community, appointments will be fulfilled in the parking lot.

Thank you for your understanding of these modified procedures. We look forward to serving you and your pets.

Updated as of April 13, 2020


CLOSURE NOTICE

Effective April 1, 2020 until further notice.

The Gainesville City County passed an order to close all nonessential businesses in an effort to slow the spread of COVID-19 (coronavirus). To comply with the order, the Humane Society of Northeast Georgia will be closing all of its public services for the foreseeable future until more information is published by government officials.

Because there are lives in our care, essential team members will continue to provide the rescues at HSNEGA with needed care while following safety protocols issued by our government of proper social distancing of other present team members.

Thank you for your understanding. We hope your family is healthy and safe during these unprecedented times.

Updated as of April 1, 2020


IMPORTANT UPDATE: HSNEGA COVID-19 RESPONSE

The Adoption Center will be CLOSED March 29 through April 6, 2020.

The HSNEGA Adoption Center will be closed March 29 through April 6, 2020 to comply with the most recent recommendations from state and health officials about slowing the spread of COVID-19 (coronavirus) and minimizing the risks to the most vulnerable among us.

Please know that even though our facility is closed to the public, team members will still be coming in every day during the closure to feed, clean, medicate, walk and provide for all the needs of the homeless animals who remain in our care.

Emergency fosters needed: There are several adult dogs who are in need of long term foster care and would greatly benefit from being in a foster home during the closure. If you are able to foster, please fill out the Emergency Foster application by clicking HERE. [As of March 31, 2020: If you would like to become a foster, please use the application HERE.]

The Healthy Pet Clinic will be CLOSED through April 6, 2020.

The HSNEGA Healthy Pet Clinic will be closed through April 6, 2020 to comply with the most recent recommendations from state and health officials about slowing the spread of COVID-19 (coronavirus) and minimizing the risks to the most vulnerable among us.

Please continue to check back here for updates. Thank you for your understanding. We hope your family is healthy and safe during these unprecedented times.

Updated as of March 28, 2020


IMPORTANT UPDATE: HSNEGA COVID-19 RESPONSE

Clear the Shelter Adoption Event: March 26-28, 2020

There are 100 homeless rescues who need a social distancing (and) beyond sidekick. Half of them are PUPPIES!! Are you ready to help clear the shelter and save lives before HSNEGA has to temporarily close for a week?!?

  • $19 adoption fees for ADULT CATS and DOGS (1+ years)
  • 50+ puppies available for adoption
  • Adoptions are appointment only. Appointments are currently full. Please CLICK HERE to check if there have been any cancellations.

The Adoption Center will be CLOSED March 29 through April 6, 2020.

The HSNEGA Adoption Center will be closed March 29 through April 6, 2020 to comply with the most recent recommendations from state and health officials about slowing the spread of COVID-19 (coronavirus) and minimizing the risks to the most vulnerable among us.

Please continue to check back here for updates. Thank you for your understanding. We hope your family is healthy and safe during these unprecedented times.

The Healthy Pet Clinic will be CLOSED through April 6, 2020.

The HSNEGA Healthy Pet Clinic will be closed through April 6, 2020 to comply with the most recent recommendations from state and health officials about slowing the spread of COVID-19 (coronavirus) and minimizing the risks to the most vulnerable among us.

Updated as of March 28, 2020


IMPORTANT UPDATE: HSNEGA COVID-19 RESPONSE

The Healthy Pet Clinic will be CLOSED through April 6, 2020.

The HSNEGA Healthy Pet Clinic will be closed through April 6, 2020 in light of the most recent recommendations from state and health officials about slowing the spread of COVID-19 (coronavirus) and minimizing the risks to the most vulnerable among us.

The Adoption Center will be CLOSED March 25, 2020 and reopen March 26, 2020 for an adoption event (details TBA).

  • Adoptions during the event will be by appointment only.
  • Appointments can be made by emailing Adopt@HSNEGA.org or filling out an adoption appointment form at bit.ly/adoptionappointment. {please be aware as of March 25, adoption appointments have moved to bit.ly/cleartheshelter
  • All adoptable rescues can be viewed at HSENGA.org/adopt.
  • The Adoption Center hours of operation are Tuesday-Sunday 12-6 pm. The HSNEGA Adoption team will work with you as best as possible, within means, to accommodate your schedule.

Please continue to check back here for updates. Thank you for your understanding. We hope your family is healthy and safe during these unprecedented times.

Updated as of March 24, 2020


CLOSURE NOTICE: MARCH 24, 2020

The Humane Society of Northeast Georgia (HSNEGA) will be closed March 24, 2020 in light of the most recent recommendations from Governor Kemp, on March 23, 2020, about slowing the spread of COVID-19 (coronavirus) and minimizing the risks to the most vulnerable among us. HSNEGA’s senior leadership team will meet to further discuss the next best steps in following Governor Kemp’s guidelines and whether that means it is feasible or not to reopen with limited services while still complying with the government issued guidelines.

Essential team members will continue to provide our animals with daily care and enrichment while exercising the recommendations from our government of proper social distancing of other present team members.

Please continue to check back here for updates. We thank you for your understanding and hope your family is healthy and safe during these unprecedented times.

Updated as of March 23, 2020


LIMITED HOURS AND SERVICES EFFECTIVE MARCH 20, 2020

Adoptions will be by appointment only.

  • Appointments can be made by emailing Adopt@HSNEGA.org or filling out an adoption appointment form at bit.ly/adoptionappointment. {please be aware as of March 25, adoption appointments have moved to bit.ly/cleartheshelter}
  • All adoptable rescues can be viewed at HSENGA.org/adopt.
  • The Adoption Center hours of operation are Tuesday-Sunday 12-6 pm. The HSNEGA Adoption team will work with you as best as possible, within means, to accommodate your schedule.

The Healthy Pet Clinic will be operating limited hours.

  • Limited hours until further notice: Tuesday-Friday 10 am-4 pm and Saturday 9:30 am-1:30 pm.
  • Healthy Pet Clinic clients will be asked to wait in their car until a treatment room is ready.
  • HSNEGA is also kindly asking for one adult only to enter the building with their pet(s).
  • For more information on HSNEGA’s Healthy Pet Clinic services please visit HSNEGA.org/wellness-clinic.

Updated as of March 20, 2020


CLOSURE NOTICE FOR TEAM TRAINING

The Humane Society of Northeast Georgia will be closed Thursday, March 19, 2020 for team training.

HSNEGA regularly closes on the third Thursday of every month for team training. The training taking place on Thursday, March 19, 2020 will emphasize and prepare the HSNEGA team in taking proper precautions during a public health crisis as well as cross-training team members in essential functions of caring for the rescues at our facility.

It is our top priority to maintain a safe workplace and implement practices to protect the health of our community and we thank you for your understanding and apologize for any inconvenience.

For up-to-date information about HSNEGA’s response to COVID-19, please visit HSNEGA.org/hsnega-covid-19-updates.

Updated as of March 18, 2020


IMPORTANT UPDATE: HSNEGA COVID-19 RESPONSE

**New hours of operation and changes in services will be implemented this Friday, March 20, 2020.**

The health and well-being of the animals in our care, our team, and the community we serve continue to be our top priority during this uncertain time. To comply with the most recent recommendations for COVID-19 containment from the Centers for Disease Control, the Humane Society of Northeast Georgia (HSNEGA) will be limiting hours and adjusting our operations for both our Adoption Center and Healthy Pet Clinic starting this Friday.

The Healthy Pet Clinic will be open regular hours tomorrow (9:30 am-6 pm) and offering full services but will be implementing some changes in the way we serve clients. If you visit the Healthy Pet Clinic tomorrow, we greatly appreciate your patience as we test these adjustments to our daily operations.

Information updated as of March 17, 2020. Please continue to check back here for updated information.


The Humane Society of Northeast Georgia (HSNEGA) takes the current situation regarding cornavirus disease (COVID-19) very seriously. We want you to know we are following all recommendations from the Centers for Disease Control (CDC) regarding precautions and social distancing.

OUR FACILITY

Currently, our Adoption Center and Healthy Pet Clinic will remain open regular hours, however, our team will be taking steps to more frequently sanitize public areas and we are posting signage around the building about proper hygiene.

EVENTS

We are canceling all pet therapy visits through the end of April and will be postponing our Spring Fling scheduled for March 28. We will be working closely with school and other volunteer groups to postpone or cancel visits to our facility as needed.

RESCUES

Our team is working closely with national organizations to stay up-to-date on animal shelter impacts. One thing we do need help with is fostering for 1-2 weeks to temporarily reduce the number of animals in the building. If you are interested in fostering, please contact Foster@HSNEGA.org.

PETS

At this time, no animals in the U.S. have been identified with the virus, and there is no evidence that dogs or other pets can contract or spread the virus.

We will be continuing to monitor conditions and notify you of additional changes or updates. Please feel free to reach out with questions or concerns, and thank you, as always, for your steadfast support. Rescue is a 24/7/365 job and we are working hard to stay well and save lives but we can’t do that without YOU!

Thank you for being part of our lifesaving family!
Julie, HSNEGA Executive Director

Information updated as of March 13, 2020.

Social:

Make a difference in the lives of animals.

Give with Confidence

At HSNEGA, we want to remember the amazing rescues that come to stay with us. All of the animals pictured on this site have been with us at some point. Some have already found their forever homes, but some may still be here at HSNEGA! The Humane Society of Northeast Georgia is a 501(c) (3) non-profit organization (Federal Tax ID #58-0678817) and has received top recognition from the following charity rating organizations: